These are our terms and conditions for the use of our website isle-innovate.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Isle Innovate may at any time make changes to or remove part of this website without any liability to customers for such changes. Isle Innovate reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
All payments are required prior to either dispatch/upon collection of goods.
If payment is not received within the period set above the owners of Isle Innovate are at their discretion entitled to charge an interest rate of 8% plus the Bank of England base rate for business-to-business transactions on the amount outstanding until payment is received in full.
Receipts for payment will be issued by us only at your request.
In the event of any dispute the Customer shall not be entitled to withhold payment of the price of the goods or any agreement payments or to any right or set-off against any payment.
If payments are not made within the outstanding period set above, we can suspend any further provisions of the services & cancel any future services which have been ordered or arranged.
Cancelling an order
As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
We will always do our best to ensure your products/parts are shipped & delivered to you by the indicated date, however, we are NOT responsible for any delays in shipping, failure to ship/liable for any loss of earnings due to late delivery.
We advise all mail is dispatched to us via recorded delivery and waiver any liability for parcels that do not arrive or that have not been signed for by persons employed at Isle Innovate.
All scheduled collections of goods via courier services need to be planned within working hours unless otherwise agreed in writing.
Fee’s
Fees for the services are set out in the quotation & are on a time and materials basis.
Isle Innovate is entitled without prior notice to adjust the price to correct any errors/omissions which in part may result in additional costs prior to collection/dispatch. This would include additional design work, labour, materials or transportation.
Returns Policy
Isle Innovate accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Isle Innovate without the prior written consent of Isle Innovate and are subject to a return charge.
Patents & Licensing
The Customer shall indemnify the Company against all actions, costs (incl. the costs of defending any legal proceedings), claims, proceedings, accounts & damages in respect of any infringement of any patent, registered design, copyright, trademark or other industrial or intellectual property rights resulting from compliance by the Company with the Customer’s instructions, whether express or implied.
Liability and Indemnity
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
The Company is entitled to assume that all drawings, descriptions, specifications & other information supplied by the Customer to the Company, written or verbal, is in all respects complete, accurate & entirely suitable for the Customer’s requirements & any materials/items supplied.
The total amount of our liability is limited to the total amount of Fees payable by you under the contract.
We do not guarantee that the product or outcome of our Service will be fit for any particular purpose.
Although we will endeavor to do our best, we are unable to accept liability for the final outcome of our services if materials & items are not provided by ourselves.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Bespoke
Meaning: Specially made for a particular person that requires unique design work and assembly.
Due to the nature of bespoke work, we are unable to offer a refund. Any damages/faults to the item deemed to be caused by Isle Innovate will result in an obligation to be resolved.
Please do not attempt to repair the item yourself or organise a third-party repair. We reserve the right to refuse to repair, refund/replace an item if you have attempted to repair it yourself.
Loss or Damage of products whilst in our care
We accept no responsibility for customers' own material/ items stored at our premises. We will, however, endeavor to make arrangements for suitable storage to the best of our abilities.
If any personal goods/products/materials are left on site, whether made use of our services or not, are not collected within a 2-month period of receipt, we reserve the right to dispose/keep any items in our possession.
Refunds
To be eligible for a refund, you must return the product within 14 calendar days of your purchase.
All items deemed as bespoke are Non-refundable.
After we receive your item, our team will inspect it & process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit cards it may take 5-10 business days for a refund to show up on your credit statement.
We do not refund based on your own choices of material/expectations of the product. Please note that it is up to you to refine & prototype your product.
We will always endeavor to make sure you’re happy with our services. We offer a money back guarantee to you on products manufactured & shipped from us if:
• They are damaged in transit,
• You receive the wrong products/parts,
• You receive products in the wrong material/to a different size as specified in your order.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.